Terms & Conditions

AW Infrasec Terms and Conditions

Welcome to AW Infrasec These Terms and Conditions govern your use of our services, products, and website. By engaging our services, you agree to be bound by these Terms.

1. Scope of Services

We provide the following services:

Microsoft Services: M365, Intune, Microsoft Defender, SharePoint, Teams, Microsoft Fabric, Power Platform, and related support.
Microsoft Azure Services: Assessment, cost optimization, migrations, PaaS, Sentinel, BCDR, and more.
Cybersecurity Services: Vulnerability Assessments and Penetration Testing.
IT Managed Services: On-site and remote support including 24×7 helpdesk and RMM tools.
Executive Services: CIO/CTO as a Service.
Attack Simulation Services.
ITSM and ITAM solutions.
Reselling: Microsoft licenses, third-party tools (e.g., Patch My PC, Acronis, KnowBe4), and hardware.

The specific scope, timeline, and deliverables of each engagement will be outlined in a separate Statement of Work (SOW) or service agreement.

2. Client Responsibilities

You agree to:

Provide timely access to your personnel, systems, and information necessary for us to perform our services.
Ensure all necessary licenses, permissions, and rights are in place for any third-party systems or data we may access.
Use our services in accordance with all applicable laws and regulations.

3. Fees and Payment

Fees will be detailed in a written quotation or contract.
Payment terms are Net [Insert Days] unless otherwise stated.
Late payments may incur interest at a rate of [X]% per month or the maximum allowed by law.

4. Confidentiality

Both parties agree to maintain the confidentiality of proprietary or sensitive information exchanged during the course of the engagement. Confidentiality obligations survive the termination of the services.

5. Intellectual Property

All intellectual property created during the engagement remains the property of [Your Company Name] unless otherwise stated. You retain rights to your data and systems. Licensing terms for Microsoft or third-party tools are governed by the respective vendor’s policies.

6. Third-Party Products and Licensing

We resell Microsoft 365, Microsoft perpetual licenses, and third-party tools such as Acronis, Patch My PC, and KnowBe4.
You are responsible for compliance with the End User License Agreements (EULAs) of all third-party software.
We are not liable for defects, limitations, or breaches arising from third-party products.

7. Limitation of Liability

To the fullest extent permitted by law, AW Infrasec is not liable for any indirect, incidental, special, or consequential damages, including data loss, system downtime, or lost profits, arising from use of our services. Our total liability is limited to the total amount paid for the services that gave rise to the claim.

8. Warranties and Disclaimers

We strive to provide services with reasonable skill and care.
We do not warrant that services will be error-free, uninterrupted, or immune to cyberattacks.
Any advice, configuration, or optimization recommendations are provided on a best-effort basis.

9. Termination

Either party may terminate services upon written notice if the other party breaches these Terms and fails to cure within 15 days. On termination, all outstanding payments become immediately due, and you must discontinue use of any materials or software not rightfully yours.