- ➤ Configure Teams Phone plans, Direct Routing or Calling Plans for inbound/outbound voice.
- ➤ Create auto-attendants, call queues, resource accounts, and voice routing policies.
- ➤ Integrate with contact-center platforms (Genesys, NICE) and CRM systems.
- ➤ Provide end-user training and admin workshops for call-handling workflows.
Why choose us
- ➤ End-to-end voice expertise—network design, SBC sizing, QoS, and bandwidth planning.
- ➤ 99.99% uptime with geo-redundant session border controllers.
- ➤ Custom reporting in Power BI to track call volumes, wait times, and SLA compliance.
- ➤ Flexible licensing guidance to balance cost and feature coverage.
