Privacy Policy

Introduction

AW Infrasec Solutions (“AW Infrasec”, “we”, “our”, or “us”) provides advanced IT infrastructure, cybersecurity, and related technology services. Through our website, we enable visitors (“you”, “your”, or “Customer”) to access information about our products and services and to contact us via forms or other communication channels (“Services”). This Privacy Policy outlines our practices regarding the collection, use, storage, and sharing of your Personal Information (as defined below). We are committed to safeguarding your privacy in accordance with applicable laws. By using our website or Services and/or providing your Personal Information to us, you confirm that you have the legal capacity to enter into binding agreements and that you have read, understood, and consent to the practices described in this Policy.

Definations

“Personal Information” refers to any information that can identify an individual, either directly or in combination with other information, such as name, contact details, or device identifiers. Publicly available information or data obtained by government agencies using their lawful powers is excluded.

What Data We Collect

We may collect the following categories of information

Account Information: Name, email address, phone number, organization, and address.
Behavioural Information: Frequency and pattern of visits to our website.
Transactional Information: Inquiries, purchases, support history, and preferences
Other Information: Feedback, reviews, or opinions about our products or services.

Automated Data Collection

Device Information: IP address, MAC address, device type, operating system,etc
Usage Data: Interactions, page visits, downloads, and other usage metrics.
Log Data: System-generated logs and diagnostic data.
Cookies: Used for enhancing website performance and providing personalized service.

Purposes of Collection

Your Personal Information may be collected and used for:

Delivering and improving our services
Complying with legal and regulatory obligations
Providing customer support and managing accounts
Sending updates, offers, and marketing communications (with your consent)
Conducting analytics, research, and performance evaluations

How We Collect Information

Directly from you via forms, queries, or surveys
Through email communications (e.g., link click tracking)
From third-party sources or affiliates (where applicable and with your consent
Automatically via cookies, scripts, and logs

Permissible Age

Our Services are not intended for individuals under 18 years of age. If we become aware that we have collected Personal Information from a minor, we will delete it promptly

Sharing and Transfer of Information

We may share your Personal Information with:

Our affiliates and service providers for operational purposes.
Legal or regulatory authorities, if required under applicable law.
Third parties during corporate transitions (e.g., mergers or acquisitions).

Cross-border data transfers will comply with relevant data protection regulations

Analytics and Advertising

We use third-party tools to analyze website usage and improve service delivery. These tools may use cookies and other technologies to deliver targeted or non-targeted content.

Data Security

We implement appropriate technical and organizational safeguards to protect your Personal Information against unauthorized access, alteration, or disclosure. If you suspect a data breach, please report it immediately to our Grievance Officer

Data Retention

We retain your Personal Information for as long as necessary to fulfill the purposes stated in this Policy or as required under applicable laws. Data may be archived securely for audits, regulatory requirements, or dispute resolution.

Your Rights and Choice

You may have the right to:

Access or review your Personal Information
Request corrections or updates
Withdraw consent where processing is based on consent
Request deletion, subject to applicable legal restrictions.

To exercise your rights, contact us at: sales.support@awinfracloud.com

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for their data practices. Please review their respective privacy policies before interacting with them.

Changes to This Policy

We may revise this Policy periodically. The updated version will be posted on our website with a revised “Last Updated” date. Continued use of our website or Services indicates your acceptance of the updated terms.

Grievance Redressal Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of your Personal Information, you may contact:
Email: sales.support@awinfracloud.com
We aim to acknowledge and address grievances in accordance with applicable laws andtimelines.

Governing Law and Jurisdiction

This Policy is governed by the laws of India. Any disputes arising in connection with this Policy shall be subject to the exclusive jurisdiction of the courts located at New Delhi, India.

Consent

By accessing or using our Services, you consent to the collection, use, and sharing of your Personal Information as described in this Policy, and in accordance with applicable data protection laws, including the Digital Personal Data Protection Act, 2023

Privacy policy